International Organization for Standardization – index 9001 (Quality Management)

1987 ; 1994 ; 2000 ; 2008 ; 2015

Management systems

ISO 9001 is the international standard dedicated to the quality of the management systems.

The standard was established in 1987, updated over several versions, the latest one in 2015 which allows since to take into consideration the internal and external challenges of an organization and the associated risks.

ISO 9001 covers any kind of structure coming from all the sectors of activity.

  • Management responsibility
  • The management of the resources
  • Product development
  • Measure, analysis and continuous improvement
  • Audit (documentation review, procedures, information system, etc…)
  • Sampling (records)
  • Anonymous visits
  • Interviews
  • The implementation of a system and procedures aiming to continuously improve the client satisfaction, in order to provide product and services in line with the expectations
  • Take advantage of the certificate of conformity in terms of quality of the management, and promote it within its professional environment.
  • Operating guide and a guidance and decision-support tool
  • Trust index
  • Valuation of the management system quality
  • Validate procedures and give legitimate to the implemented management
  • Support within the customer relations (especially with the big accounts)
  • Support within the relations with the suppliers
  • Support within the relations with the investors and creditors
  • Competitive advantage
  • External growth
  • Tenders (public or private)
  • Partnerships
  • Etc…

The standard ISO 9001 is regulated by the ISO Organization, chaired by Mister John Walter

ISO is composed by 165 member countries, represented by their national normalization bodies.